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Loan Exception Tracking

Loan exceptions monitoring is the process of identifying and addressing potential issues or problems with loans before they become more serious. This typically involves regularly reviewing loans for any unusual or potentially problematic activity, such as a sudden increase in the borrower's debt levels or a significant decline in their credit score.

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By identifying and addressing potential issues early on, lenders can help prevent loans from becoming delinquent or defaulting. This can help protect the lender's investment and reduce the risk of losses.

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Loan exceptions monitoring typically involves several key steps. First, the lender will identify the loans that need to be monitored, such as those with higher-than-average risk or those that have shown signs of potential issues. Next, the lender will collect and review relevant information about the loans, such as the borrower's financial performance and credit history.

 

Based on this information, the lender will then identify any potential issues or problems with the loans. These might include a sudden increase in the borrower's debt levels, a significant decline in their credit score, or any other unusual or potentially problematic activity.

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Once potential issues have been identified, the lender can take steps to address them. This might involve working with the borrower to develop a plan to improve their financial performance, or restructuring the loan to make it more manageable for the borrower. In some cases, the lender may decide to take more drastic action, such as requiring the borrower to provide additional collateral or even defaulting on the loan.

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Overall, loan exceptions monitoring is an important part of managing a loan portfolio and helping to prevent potential issues from becoming more serious. By regularly monitoring loans and taking action to address potential problems, lenders can help protect their investments and reduce the risk of losses.

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What are the commercial loan document exceptions?

Commercial loan document exceptions refer to potential issues or problems with the documents associated with a commercial loan. These might include missing or incomplete information, inconsistencies in the documents, or other unusual or potentially problematic activity.

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By regularly reviewing commercial loan documents for exceptions, lenders can ensure that the necessary information is provided and that the documents are complete and accurate. This can help prevent potential issues with the loan, such as delays in the approval process or difficulties in disbursing the loan proceeds.

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Some common examples of commercial loan document exceptions include missing or incomplete information, such as a borrower's tax returns or financial statements. In these cases, the lender may need to request additional information from the borrower in order to complete the loan application.

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Other common examples of commercial loan document exceptions include inconsistencies in the documents, such as conflicting information about the borrower's income or assets. In these cases, the lender may need to review the information and resolve any inconsistencies before proceeding with the loan.

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Overall, commercial loan document exceptions can be a potential source of risk for lenders. By regularly reviewing commercial loan documents for exceptions, lenders can identify and address potential issues before they become more serious, and help protect their investments and avoid potential losses.

Loan exception management is an important part of managing borrowers financial and reporting documents for loan monitoring. Almost 70% of banks still rely on some combination of spreadsheets, core ticklers, or other manual processes.

Save Time, Same Money, Eliminate Exceptions and Close More Loans.

BankStride is a digital banking platform you've been waiting for. BankStride makes it easy for banks to automate loan documents, exceptions tracking, loan reporting and covenant monitoring. No more managing checklists, searching for files in emails, or waiting on updates from other parties. Just create your requests and let BankStride do the work for you. 

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Many Banks and lending companies depend on non-public client information to provide their
services. Examples include:

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  • Automate Document Gathering

  • Checklist For Loan Reporting Requirements

  • Frictionless Customer Experience To Send Documents

  • Create Credit Exceptions & Tickler Tracking

  • Automated Loan Monitoring and Loan Compliance

  • Loan Reporting, Risk & Financial Reporting


Without a dedicated tool, professionals would have to manually manage checklists and calendar
events to keep track of all required information. BankStride automates this work while improving
security and reporting.

Why BankStride platform

BankStride is a web-based software solution for commercial banks and credit unions that works with customers to manage loan agreements and eliminate credit exceptions. FileStride improves credit exception management by reaching beyond the walls of the bank to work directly with customers.

Customers respond to information requests much like paying an online invoice – they clearly see what’s required of them and they act. Customers can respond using a login-less portal or by email – no account or password required.

With BankStride, banking teams can schedule recurring requests for documents like financial statements and tax returns, compare actual and threshold covenant values (e.g. minimum DSCR), and send compliance certificates for signature via DocuSign.

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BankStride is like autopay for customer information.

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How does this help banks

Banks that pursue superb loan agreement management are faced with handling complex recurring tasks using the basic tools of email, spreadsheets, and calendar ticklers. Banks that let this work fall behind risk delaying their awareness of problematic loans or operating practices, jeopardizing capital and reputation.​

A borrower’s risk profile can change significantly over the years that follow a lending event. Managing loan agreement adherence through reporting and internal monitoring is an ongoing and tedious battle for banks. 

With BankStride, banks gain high-resolution loan agreement monitoring that saves time and delights customers.

How does our bank customer use BankStride

For example, BankStride has proven effective in managing revolving lines of credit. BankStride  automatically requests and reminds customers to submit monthly AR and AP listings, inventory analyses, and borrowing base certificates each month.

BankStride reminds the banking team to test various financial ratios. The results of the customer’s actions and the ratio testing all roll up to per-banker and per-office reports that can be run on-demand in seconds.

Our bank customer uses BankStride to schedule and automate the activities required to monitor loan agreements. 

​Benefits of Using BankStride for

Covenant Monitoring

Risk Mitigation: By providing real-time alerts and comprehensive monitoring, BankStride helps mitigate the risk of covenant breaches and financial penalties.

Accuracy: Integration with financial systems ensures that the data used for covenant calculations is accurate and up-to-date, reducing the risk of errors.

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Efficiency: The automation of data extraction, monitoring, and reporting streamlines the covenant management process, saving time and resources.

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Enhanced Compliance: BankStride ensures that all covenant requirements are met, maintaining compliance with loan agreements and fostering strong lender relationships.

BankStride is powerful for bankers

Flexible information management

BankStride supports one-off and recurring information requests with flexible storage layer configuration options.​

Healthcare & Life Sciences

Bank leadership can drill down to identify pockets of risk and underperformance, ensuring every team member knows where to focus.​

Loan Monitoring

Track financial reporting, covenants, and certificates, and issue compliance certificates for signature via DocuSign.​

A Clear Banker's View

See your portal in action.
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Easy for bank customers

No usernames and no passwords

Customers receive tokenized links for portal access, and bankers can request information from anyone with an email address.

Upload or email

Easy-to-use customer portals show exactly what is needed, while email-based file ingestion lets customers respond by emailing files.

Timely alerts

Reminders and alerts are aggregated to prevent information overload, can be toggled per user, and feature customizable schedules.

A Clear Customer's View

See your portal in action.
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Know what you have, know what you need.

BANKERS STREAMLINE LOAN REPORTING DOCUMENTS
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Why BankStride?

We're the digital banking solution you've been waiting for.

We make it easy to automate your loan reporting and covenant monitoring. No more managing checklists, searching for files in emails, or waiting on updates from other parties. Just create your requests and let BankStride do the work for you. 

How it works

BankStride combines checklists with cloud storage to help you communicate and monitor your information requests and documents.​

All it takes to get started:

  1. ​Request items by creating projects for one-off items or templated lists.

  2. Review incoming files from your client and mark items as satisfied or complete.

  3. Repeat with automatically recurring requests and reminders.​

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Who it's for

BankStride is a solution for individuals, teams, and banks that need a better way to request information. We've facilitated thousands of customer relationships and transactions with teams in banking, accounting, consulting,  and advisory services, just to name a few. 

Bankstride platform features

Why do banks and customers love BankStride?

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Know what you have,know what you need

Create recurring requests with status indicators, reports and automatic nudges that keep everybody in the know.

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Many ways in,
password optional

Customers have the option to send files through email or a login-less portal. Either way, we get the files where they need to go.

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Built to empower bankers

Track and monitor financial reporting, covenants, and certificates, and identify pockets of risk and non-compliance.

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Structured for you and
your team

Add your colleagues with a single click, and manage access permissions so the whole team can get the job done. 

Seth J.

"BankStride has saved us tremendous time and effort by getting exactly the information we need."

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BankStride software platform provides loan management, document collection, exceptions tracking, ticklers tracking, covenant monitoring, loan risk and compliance, credit exceptions, financial reporting, loan reporting, risk management, loan portfolio management and save valuable employee time and bank’s money.​

Built by bankers and borrowers to simplify the digital lending and banking experience.

© Copyright 2025 BankStride. All rights reserved.

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